Frequently Asked Questions
Everything you need to know about shopping with High Country Outfitters.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders below this amount, a flat rate of $10 applies. Most orders are processed and shipped within 1-2 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your outdoor apparel items true to size?
Our clothing generally follows standard US sizing. However, since we specialize in layering and performance gear, we recommend checking the specific size guide located on each product page for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Do you offer a warranty on technical gear?
Yes, all High Country Outfitters technical apparel and equipment are backed by a one-year manufacturer's warranty against defects in materials and workmanship.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.